Returns information

Cancellation

You may cancel your order (only if a CMW standard stocked product) giving us notice of cancellation within 30 days of the date of delivery to you or collection from our Trade Counter. Such notice may be given by phone, mail, fax or email or in person at our Trade Counter. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

On cancellation for whatever reason, you must return the goods to us at your cost, a handling charge will be applicable between 15% and 25% dependant on product type, unless we agree that you may dispose of them, in which case please comply with the manufacturer`s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return, but we ask that you allow us to nominate the carrier.

 

Manufactured / Custom Products may not be cancelled or returned after point of order. We will make this clear before you place the order.

An item that’s not traditionally in stock by us and had to be brought in specially but is also non-custom made or manufactured, should be able to be returned but we will need to agree with our supplier their terms and pass those on.

When we sell to individual consumers as opposed to trade customers we fully comply with the Consumer Contracts Regulations 2013 Act

Liability

 

If you have notified us of a problem with the goods within 5 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

We will not be liable for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problems in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

 

This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

 

Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulation or standards of any jurisdiction outside the UK.