Sales Support Administrator - Bedford

 

Reporting to

Line Manager

Hours per week

40, Monday – Friday, 8.30am – 5.15pm
 

Job summary

To provide excellent customer service as the front-line contact with our customers in a fast-paced environment and to provide admin support to the Sales team, enabling the team to maximise sales and improve the customer experience.
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Salary

£22,000 - £23,000 per year
 

Main Duties and Responsibilities
Admin Support to Sales Team

 
  • General sales admin tasks
  • Answering the phone and dealing as appropriate with general queries received via the switchboard.
  • Providing POD (Proof of deliveries) to clients - Follow up with customers on purchase order status changes or delivery delays that might occur in the fulfilment process.
  • Process payments for orders and follow up on payment discrepancies or billing disputes.
  • Resolving courier issues (via Orderwise system and carrier portals) - Liaise with logistics partners to organize effective shipping solutions according to customer specifications including product packaging requirements & sizes/dimensions of shipments etc.
  • Repackaging stock items where necessary
  • Sales orders/quotes processing (via Orderwise system) - Handle inbound customer orders, answer customer inquiries, resolve customer issues, and provide product advice as needed. Full training will be provided.
  • General customer service duties - Track customer orders from the order entry to shipment completion processes using various resources such as the company's database, communication tools (phone/email), etc.
  • Customer returns and credit (via Orderwise system)
  • Updating price lists - Assist in product pricing calculation based on current market conditions/demand & supply dynamics to ensure appropriate margins are maintained.
  • Help to create marketing collateral materials such as catalogues & brochures which include detailed product information & specifications along with associated images/illustrations etc.
  • Maintain accurate records of customer data such as contact information, order history, preferences, invoices, and quotes.
  • Ensure the Line Manager is made aware of major issues.
  • Develop and maintain relationships with customers by providing excellent customer service and support.
  • Any other duties that may be required.
 

Key Skills /Attributes/Experience

 
  • Prior experience of delivering a high level of customer service
  • Great organisational abilities
  • Self-motivated
  • Excellent verbal communication skills
  • Excellent interpersonal and communication skills
  • Outstanding telephone manner
  • Ability to be flexible and multitask.
  • Ability to handle difficult conversations.
  • Good problem solver
  • Ability to work well as part of a team.
  • Good level of IT skill
  • Good level of numeracy
  • Positive attitude and work ethics
  • Ability to follow instruction and strict processes.
  • Professionalism
  • Good time keeping
  • Adaptable / Versatile with a "can do" attitude.
  • Consistently live our company core values.
 

Our Ideal Candidate

 
  • Proven track record of outstanding work performance within administrative roles; prior experience with sales admin support roles is desirable but not necessary.
  • Ability to build strong relationships with customers through active listening & problem solving capabilities.  
  • High level of proficiency with basic computer applications such as MS Office Suite (Word/Excel) along with database management software solutions & email clients  
  • Aptitude for detail orientation; accuracy & precision when handling numerical data is a must.  
  • Willingness to stay abreast of market trends related to our products & services.


If this sounds like an opportunity you would like to apply for, please click here and send us an email with your CV attached.